Privacy Policy
π‘οΈ Privacy & Data Care
Last Updated: July 21, 2026
At silenzaqβ’, operated by CJ SAYLES INC., we believe privacy should be clear, respectful, and easy to understand.
This policy explains what information we may collect, how it is used, when it may be shared, and the choices available to you when you browse our website, place an order, or contact our team.
By using our website and services, you acknowledge the practices described below.
π§Ύ Information You Choose to Share
We may collect information when you:
- Place or manage an order
- Create a customer account
- Subscribe to store updates
- Contact customer support
- Submit a review, form, or enquiry
This information may include:
π€ Your name
π§ Email address
π± Phone number
π¦ Shipping and billing address
ποΈ Order and purchase details
π¬ Messages sent to our support team
Complete credit or debit card details are handled by authorized payment providers and are not directly stored by silenzaqβ’.
π§ Information Collected During Your Visit
When you browse our website, certain technical information may be collected automatically, such as:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Time spent on the website
- Referring links or advertising sources
- Cookie and analytics activity
This information helps us understand how the website is being used and where improvements may be helpful.
π How We Use Your Information
We may use collected information to:
Process Your Order
π Confirm purchases
π Arrange fulfillment and delivery
π Send tracking updates
π Handle returns, refunds, or order questions
Improve Your Experience
πͺ Remember selected preferences
πͺ Improve website navigation
πͺ Understand product interest
πͺ Personalize selected content where appropriate
Stay in Touch
π¨ Respond to customer enquiries
π¨ Send important order notifications
π¨ Deliver promotional messages when you have opted in
Maintain Security
π Review suspicious transactions
π Help prevent fraud or misuse
π Protect customer accounts
π Support website and payment security
Simply put, we use information to operate the store, serve customers, and keep the shopping experience running smoothly.
πͺ Cookies & Similar Technologies
Our website may use cookies, pixels, and related technologies.
Essential Cookies
These support important functions such as:
- Shopping carts
- Checkout
- Account access
- Website security
Performance Cookies
These help us understand visitor activity and improve website speed, layout, and usability.
Advertising Cookies
These may help measure campaigns and display more relevant advertisements through selected partners.
You can manage or disable cookies through your browser settings. Good to know: blocking certain cookies may prevent parts of the website from working correctly.
π€ Trusted Service Providers
We do not rent or trade personal information.
We may share limited information with service providers that help us operate the store, including:
- Payment processors
- Shipping and fulfillment companies
- Website hosting providers
- Customer support platforms
- Analytics services
- Email marketing providers
- Advertising platforms
- Fraud-prevention services
These providers receive only the information reasonably needed to perform their services.
Advertising and analytics partners may include platforms such as Meta and Google. Their handling of information is governed by their own privacy policies and account settings.
We may also disclose information when required by law or when reasonably necessary to protect our company, customers, or legal rights.
π Keeping Information Protected
We use reasonable administrative and technical safeguards designed to help protect customer information.
These measures may include:
𧩠Secure website connections
𧩠Restricted access to customer records
𧩠Authorized payment processing
𧩠Transaction monitoring
𧩠Access controls for service providers
Even with these precautions, no online system can be guaranteed to be completely secureβso we stay careful and encourage customers to do the same.
π¬ Email Preferences
We may send emails relating to:
- Order confirmation
- Shipping and delivery
- Customer support
- Product news
- Store promotions
Promotional emails include an unsubscribe option. You may stop receiving marketing messages at any time.
However, service-related emails connected to an active order may still be sent. Thatβs necessary to keep you updated.
ποΈ Your Privacy Choices
Depending on applicable law, you may request to:
- Access personal information we hold
- Correct inaccurate information
- Delete eligible personal information
- Stop receiving promotional emails
- Ask how your information is being used
We may request reasonable verification before completing certain privacy requests.
You may also manage cookies through your browser or device settings.
π Region-Specific Privacy Rights
Customers in certain locations, including California and other jurisdictions with privacy laws, may have additional rights regarding access, correction, deletion, or use of personal information.
These rights may be subject to legal exceptions and identity verification requirements.
To submit a privacy request, contact us using the details at the bottom of this page.
π§ Childrenβs Information
Our website is not intended for children under 13, and we do not knowingly collect personal information from them.
If we discover that information from a child under 13 has been collected, we will take reasonable steps to remove it.
A parent or legal guardian may contact us to request deletion.
π External Websites
Our website may contain links to social media platforms, payment services, or other third-party websites.
These services operate independently, and silenzaqβ’ is not responsible for their content, security, or privacy practices.
Please review the relevant privacy policy before submitting information to an external website.
π¨ Security Incidents
If a security incident affects personal information, we will investigate the matter and provide notifications when required by applicable law.
Notices may be delivered by:
- A message on our website
- Another legally appropriate method
π Changes to This Policy
We may update this Privacy Policy when our technology, services, business practices, or legal responsibilities change.
The latest version will be posted on this page with a revised update date.
Continued use of the website after an update means the revised policy will apply to future interactions.
π Privacy Questions? Letβs Talk
For privacy-related questions or requests, please contact:
silenzaqβ’
Operated by CJ SAYLES INC.
π 3325 West Main Street, Rapid City
π 1-605-721-7475
π§ service@silenzaq.com