Shipping Policy
π Easy Returns & Refund Support
At silenzaqβ’, operated by CJ SAYLES INC., we want you to feel comfortable with every purchase. Sometimes an item may not be the right fitβand thatβs okay!
This page explains how eligible returns, replacements, and refunds are handled.
π Your 30-Day Return Window
You may submit a return request within 30 days after your order is delivered.
To qualify, the product should generally be:
β Unused and in its original condition
β Complete with packaging, accessories, and tags
β Supported by an order confirmation or other proof of purchase
β Free from damage caused after delivery
Items that are worn, altered, incomplete, or returned outside the eligible period may not be accepted.
π¨ How to Start a Return
Before sending anything back, please email:
Include the following details so we can help without unnecessary delays:
- Your full name
- Order number
- Product you wish to return
- Short explanation of the request
- Clear photos when the item is damaged or incorrect
Once reviewed, our team will send the appropriate return instructions and destination.
β οΈ Please do not ship a package without approval. Unauthorized returns may be refused or sent back.
π¦ Something Arrived Damaged or Incorrect?
Please check your order soon after delivery.
Contact us promptly if:
𧩠The product arrived damaged
𧩠An item is defective
𧩠You received the wrong product
𧩠Part of the order is missing
Photos of the product, packaging, and shipping label may be requested. After reviewing the issue, we may offer a replacement, refund, or another suitable resolution.
π« Items That May Not Qualify
Some products are normally excluded from standard returns, including:
- Customized or personalized goods
- Gift cards
- Perishable items
- Used, washed, or altered products
- Final-sale or clearance merchandise
- Items damaged through misuse or improper care
Still unsure? Just contact us before sending the product backβweβll gladly check the eligibility for you.
Mandatory consumer rights remain unaffected.
π Need a Different Item?
For the quickest exchange experience:
Step 1: Request a return for the original product
Step 2: Place a new order for your preferred size, style, or item
This approach helps prevent delays caused by changing inventory availability. Simple and efficient!
πͺπΊ Information for EU Customers
Customers receiving eligible orders within the European Union may have a legal right to cancel certain purchases within 14 days of delivery.
The product should generally remain unused, complete, and in its original condition.
Applicable statutory cancellation and consumer rights continue to apply in addition to this store policy.
π° What Happens After We Receive Your Return?
Once the returned product arrives, it will be inspected.
We will then email you to confirm whether the refund has been approved.
Approved refunds are:
π³ Returned to the original payment method
β³ Usually processed within 10 business days
π¦ Subject to additional processing time from your bank or payment provider
If an approved refund has not appeared after 15 business days, please contact us so we can review the status.
Original delivery charges and return shipping costs may not be refundable unless the product was damaged, defective, or incorrectly supplied.
π Return Shipping Details
The correct return location may depend on the product, supplier, or fulfillment center.
For that reason:
β Do not send returns directly to our company address unless customer support has specifically instructed you to do so.
Any available shipping label, return address, and packing instructions will be provided after your request is approved.
π Weβre Here to Make It Easier
Questions about a return, replacement, or refund? Reach out anytime:
silenzaqβ’
Operated by CJ SAYLES INC.
π 3325 West Main Street, Rapid City
π 1-605-721-7475
π§ service@silenzaq.com
Weβll do our best to provide a clear, fair, and helpful solutionβbecause shopping should feel reassuring from beginning to end.